FAQs - Questions and answers
As you may have noticed on our site, you will see some / few products with a red sign 'Available to order'.
This message next to the product you are interested in means that it is currently not available in our warehouse and at the time of the order we will contact our suppliers to be able to order it and make it available in a time ranging from 3 days to 10 days. . In the event that there are delays, our team will notify you and provide you with all the information.
If you find 'Available' or 'Available (orderable)' in green next to our products, it means that the product is already in our warehouse and will be shipped immediately.
SHIPPING TO ITALY:
As a courier on the Italian national territory we use the following couriers: SDA, DHL, UPS, Bartolini and GLS.
By entering your shipping address in the cart, you will be able to choose the service you prefer and the shipping times among the various couriers.
By offering you the possibility to choose the courier and the timing you prefer, there is no precise price list but we give you a minimum price up to a maximum price.
The price of shipments in Italian territory start from 5€ up to a maximum of 9€.
We remind you that reaching an amount of 80€ per order (for orders with destination Italy) the shipment will be FREE for the customer.
We would like to clarify that the shipment that we offer you FREE is 48h with parcel tracked by email.
At the time of taking charge of the shipment you will receive the confirmation email with the tracking of the package.
For the payment on delivery service, the GLS courier will be used and has an additional cost of €5 to add to the order amount. The amount for payment on delivery must be paid to the GLS courier in cash.
SHIPPING EUROPE:
As far as shipments in European territory are concerned, we use the same couriers of the Italian territory.
By entering your shipping address in the cart, you will be able to choose the service you prefer and the shipping times among the various couriers.
By offering you the possibility to choose the courier and the timing you prefer, there is no precise price list but we give you a minimum price.
The price of shipments in EUROPE start from 9€.
At the time of taking charge of the shipment you will receive the confirmation email with the tracking of the package.
We recommend that you enter the postal code correctly, respecting the spaces between the numbers as each state proposes. In case of any difficulty, you can contact us at our email address: store@motorsportitalia.it
EXTRA EUROPEAN SHIPPING:
As far as shipments in European territory are concerned, we use the same couriers of the Italian territory.
By entering your shipping address in the cart, you will be able to choose the service you prefer and the shipping times among the various couriers.
By offering you the possibility to choose the courier and the timing you prefer, there is no precise price list but we give you a minimum price.
The price of shipments to Extra EUROPEAN territory start from 25€.
At the time of taking charge of the shipment you will receive the confirmation email with the tracking of the package.
We recommend that you enter the postal code correctly, respecting the spaces between the numbers as each state proposes. In case of any difficulty, you can contact us at our email address: store@motorsportitalia.it
If you are looking for a model, we recommend that you enter the 'Modeling' category. If you find yourself browsing our site with a tablet or smartphone, you will find in the 'Filter Products' category, in which clicking on it will open a set of attributes on your screen sideways that will help you search and categorize the product you are looking for. starting with the modeling brand, the scale, the pilot and the kind of model you are looking for.
This 'Filter products' system is valid not only for the Modeling category in general but also for all other categories of our site that may have attributes.
A second method to be able to quickly find an object you are looking for is to open our menu and scroll on the magnifying glass in which by entering a word that corresponds to the product name loaded on the site you can really find it in a second, if indeed it is available and we are in possession in stock.
This question is one of the most common for our customers. In our sector we are constantly on the move with new arrivals and new products, especially for the modeling category.
In order to be always updated on all the news, receive preview discounts and promotions and then become part of our community, just a small step.
On our home page of our site, both in Italian and in English, you will notice near the tab where we offer our Live on Instagram a special box where we request your email with a small welcome discount.
By entering your email in this special box you will receive a welcome discount of 10% that you can use immediately and you will also enter our newsletter and you will be updated with all the news. We would like to clarify that the boxes for the email request will also be found in the modeling category and has the same value for the box in the home.
In case the delivered product does not conform to the request or presents defects, a return or exchange can be requested.
You can request a return of the product within 7 working days.
To request a return, please click on the appropriate REFUND button on the order summary screen in your personal account.
For more details visit the page shipments and returns.
When you place an order on our site, the product (s) will be shipped the same day on a weekday. Shipping is via courier (Gls / SDA for Italy, UPS / Poste / Dhl for abroad) with tracked parcel.
At the time of departure of the shipment you will receive notification via email inserted in your order with the traceability code. The shipment is considered to be 48 hours when your order is delivered to the courier. In the event of an order placed on Sunday or a public holiday, the package will be prepared and supplied to the transport company on the first available working day.
Read also Shipping and Returns