General Terms and Conditions of Sale

General Terms and Conditions of Sale, effective from 25 May 2026.

INTRODUCTION

This policy is provided for the website https://store.motorsportmaranello.com/ (Website).

Seller details: Motorsport Maranello Store S.r.l, Via Porrettana 573 – 40037 Sasso Marconi (BO) Italy, VAT No.: IT04208981201, REA: BO-576741, Share Capital €10,000 fully paid,
Email: store@motorsportitalia.it,
Phone: +39 3272026895 (Seller).

Art. 1 Scope of Application

1.1 These General Terms and Conditions of Sale apply to all sales made by the Seller through the Website.

1.2 Where permitted by the Website, entering a tax code at the time of purchase implies that the user is acting as a Consumer pursuant to Art. 3, paragraph I, letter a) of the Italian Consumer Code (Legislative Decree no. 206 of 6 September 2005). A Consumer is defined as a natural person acting for purposes unrelated to any entrepreneurial, commercial, professional or craft activity they may carry out.

Where, instead, the option to enter a VAT number (personal or of a legal entity) is provided, this implies a purchase as a “Professional”, pursuant to Art. 3, paragraph I, letter c) of the Consumer Code. A Professional is a natural or legal person acting in the exercise of their entrepreneurial, commercial, craft or professional activity, or an intermediary thereof. The implications arising from purchasing as a Consumer or as a Professional will be explained further in this document.

1.3 All timeframes referred to herein are intended as business days, excluding Saturdays, Sundays and national public holidays.
Images and descriptions on the Website are for illustrative purposes only.
Product colours may differ from the actual ones due to the settings of the computer systems or devices used for viewing.

1.4 These General Terms and Conditions of Sale may be amended at any time. Any changes and/or new conditions will take effect from the moment of their publication on the Website. Users are therefore invited to visit the Website regularly and to consult the most up-to-date version of the General Terms and Conditions of Sale before making any purchase.

1.5 The applicable General Terms and Conditions of Sale are those in force at the date the purchase order is submitted.

1.6 These General Terms and Conditions of Sale do not govern the sale of products and/or services by parties other than the Seller that may be present on the Website via links, banners or other hyperlinks. Before entering into any commercial transaction with such parties, their terms and conditions of sale must be verified. The Seller is not responsible for the provision of services and/or the sale of products by such parties. The Seller does not control and/or monitor websites accessible through such links and is therefore not responsible for their content or for any errors, omissions or legal violations committed by them.

1.7 Users are required to read these General Terms and Conditions of Sale carefully, as well as all other information provided by the Seller on the Website, including during the purchase process.

1.8 Under no circumstances shall the Seller be held liable towards the user or third parties for indirect, incidental, special or consequential damages. This includes, by way of example and without limitation, any loss of income or other indirect damages arising from the use of or inability to use the Website.
The Seller makes no warranty or representation regarding: (i) the absence of viruses or programmes that may damage data; (ii) the accuracy, completeness and currency of the information contained on the Website.

1.9 Unless otherwise agreed with the Seller, orders cannot be placed by email through the Website. The Seller does not accept telephone orders, unless otherwise agreed with the customer.

1.10 All elements of the Website are the property of the Seller or third parties. Unless expressly authorised in writing by the Seller, the reproduction, even partial and by any means, distribution, publication, transmission, modification or sale of all or part of the Website’s content is strictly prohibited.

1.11 Limited and Numbered Editions
For products belonging to limited and numbered editions, the images on the website — including photographs of the back of the packaging or the certificate bearing the serial number — are to be considered purely illustrative and do not in any way constitute a contractual obligation with respect to the specific edition number depicted.

Each numbered edition item is a unique piece identified by its own sequential number assigned by the manufacturer. The edition number received by the Buyer may therefore differ from that shown in promotional or product images. This circumstance does not constitute a product defect, non-conformity with what was ordered, or grounds for return, refund or dispute, as the subject of the sale is the item belonging to the limited edition as a whole, and not the specific serial number.

Should the Buyer have a specific interest in receiving a particular edition number, they must expressly communicate this to the Seller before the order is completed; the Seller will assess availability without any obligation to comply. In the absence of such prior communication and explicit written confirmation from the Seller, no claim relating to the serial number received will be recognised.

Art. 2 Purchases on the Website

2.1 To make purchases on the Website, users must follow the procedure indicated therein, entering the required details each time. The sales contract is deemed concluded at the moment the order reaches the Seller’s server. During any promotional campaigns, the Customer may receive one or more free gifts upon reaching certain spending thresholds indicated in the cart or upon completing specific activities on the Website.

Gifts are free of charge and cannot be replaced or converted into cash or other goods; they are offered subject to availability. The availability and type of gifts may change without notice, including for logistical or stock-related reasons. The Customer is entitled to select the desired gift from those available at the time of purchase. In the event of a partial or total return of the order, the gift must be returned intact and unused. Failing this, the commercial value of the gift may be deducted from the amount to be refunded.

2.2 You agree to immediately notify the Seller if you suspect or become aware of any unauthorised use or improper disclosure of any information you have entered on the Website.

2.3 You warrant that the personal information provided is complete and truthful, and you agree to indemnify and hold the Seller harmless from any damage, liability and/or penalty arising from or in any way connected to the breach of this commitment. You agree to immediately notify the Seller if you suspect or become aware of any unauthorised use or improper disclosure of your Website access credentials.

2.4 The Seller reserves the right to refuse orders from users who have previously violated these General Terms and Conditions of Sale or any applicable legal provision.

2.5 To place orders on the Website, users must read and accept these General Terms and Conditions of Sale by ticking the appropriate box on the purchase process pages. Failure to accept these General Terms and Conditions of Sale will make it impossible to make purchases on the Website.

2.6 The Seller is the sole counterparty of the user wishing to purchase one or more products through the Website and is therefore (i) the party to whom the user directs their order, in order to accept the offer and conclude the sales contract; (ii) the party that assumes pre-contractual obligations towards the user arising from the offer; (iii) the party that concludes the sales contract with the user, assuming the related obligations and rights. The purchase contract concluded through the Website is therefore concluded between the user and the Seller.

2.7 On the Website and in customer communications relating to the Website, the Seller reserves the right to operate under its own trade name. Therefore, where the Seller’s trade name is used on the Website and/or in customer communications relating to the Website, or where the first-person plural (“We”) is used, the reference is to be understood as referring to both the Website and the Seller.

2.8 The Seller does not warrant that the Website will be constantly operational and functional. Platform updates may occur that could result in a temporary suspension of the service. The Seller assumes no liability of any kind in relation to any prejudice or damage the user may suffer as a result of such circumstances.

2.9 Following your purchase, you will receive an order confirmation email. The order confirmation email will contain at least the following information: (i) Seller’s details; (ii) characteristics of the purchased Product; (iii) purchase price and any applicable taxes; (iv) any additional costs; (v) right of withdrawal or its exclusion; (vi) shipping address; (vii) payment method used.

2.10 Product colours displayed on the Website are indicative and may depend on the resolution of the device used by the user. The Seller assumes no liability if the colour of a Product differs from the user’s expectations. Users are invited to contact the Seller if they have any doubts about the colour of one or more Products displayed on the Website.

Art. 3 Product Availability

3.1 Products offered on the Website are available in limited quantities. It may therefore occur, including due to the possibility of multiple users purchasing the same Product simultaneously, that the ordered Product is no longer available after the purchase order has been submitted. It is possible to order an unavailable Product at the time of submission (Pre-order). The purchase contract is confirmed when the Pre-order reaches the Seller’s server. The user is therefore required to make payment at the time of the Pre-order. The maximum timeframe within which the Product will be available may be indicated during the purchase process, both on the product page and subsequently in an email sent by the Seller. If the user accepts the communicated timeframe, the Seller will proceed with preparing and shipping the Product, which will take place within 30 days of the Pre-order submission date, unless otherwise agreed between the parties. If the user does not accept the timeframe communicated by the Seller, the purchase contract will be terminated and the Seller will issue a refund within 10 days of the user’s notification. The user may cancel a Pre-order only within the number of days prior to product availability as indicated on the Website. If no deadline is specified, the deadline to cancel the Pre-order is 4 days before the date from which the Product becomes available.

3.2 Information on Product availability is provided on the Website. Product availability is continuously monitored and updated. However, since the Website may be visited by multiple users simultaneously, it may occur that multiple users purchase the same Product at the same moment. In such cases, the Product may briefly appear as available when it is, in fact, out of stock or not immediately available, requiring a restock.

3.3 You will be informed in the event that the ordered Product is unavailable. In this case, you will be entitled to terminate the purchase contract. Please note, however, that before requesting termination, the Seller reserves the right to implement the following measures:

• If restocking is not possible, the Seller will provide a different product of equivalent or greater value; in the latter case, upon payment of the difference and subject to the user’s express acceptance.
• If restocking is possible, an extension of the delivery timeframe, offered by the Seller, with an indication of the new delivery date.

3.4 Where a refund is requested for Products that have proven to be unavailable, the Seller will process the refund within a maximum of 10 days.

3.5 If you exercise your right of termination, the contract is dissolved. If payment of the total amount due, consisting of the Product price, shipping costs (if applicable), and any other additional costs as resulting from the order (Total Amount Due) has already been made, the Seller will refund the Total Amount Due in accordance with the provisions of the “Payment Methods” article below.

Art. 4 Prices

4.1 Prices on the Website include VAT. For sales destined to countries outside the European Union, the prices indicated do not include taxes or customs duties. Such charges will be borne by the customer and must be paid at customs upon delivery.

4.2 Furthermore, prices on the Website do not include the WEEE contribution, as the Products sold are not subject to the relevant regulations.

4.3 The Seller reserves the right to modify Product prices at any time without prior notice, it being understood that the price charged to you will be the one indicated on the Website at the time the order is placed, and that any subsequent changes (whether increases or decreases) after submission will not be taken into account.

4.4 Shipping costs are borne by you for orders below or equal to a specific amount (indicated on the Website from time to time); for amounts above this threshold, shipping is free. For the purpose of calculating the free shipping threshold, the effective order total is considered, net of any discount codes, promotions or vouchers.

4.5 The Seller will ship the Products only after receiving confirmation of payment authorisation or of the Total Amount Due being credited. Ownership of the Products will transfer to you at the time of shipment, understood as the moment the Product is handed over to the carrier. The risk of loss or damage to the Products, for reasons not attributable to the Seller, will transfer to you when you, or a third party designated by you other than the carrier, physically takes possession of the Products.

4.6 The purchase contract is subject to a resolutory condition in the event of non-payment of the Total Amount Due. Unless otherwise agreed in writing with you, the order will consequently be cancelled.

4.7 Should there be an error in the price of a Product indicated on the Website, the Seller reserves the right to notify the customer of the correct price even after the purchase order has been concluded. In this scenario, the customer may choose to accept the new price or withdraw from the purchase contract. The Seller may also cancel the purchase contract in such cases, as well as where there is an error in Product availability. Prices indicated on the Website do not include any taxes, duties or additional charges, such as customs duties or clearance costs, which may be applied based on the destination country and remain in any case the responsibility of the customer.

Art. 5 Payment Methods

5.1 This article describes the payment methods available on the Website. Further information can be found in the “Payments” section of the Website, accessible directly from the footer.

5.2 Purchases on the Website can be made by payment card. The charge will only be made after (i) your payment card details have been verified and (ii) the card issuer has authorised the charge. In application of Directive 2015/2366/EU on payment services in the internal market (PSD2), users are informed that they may be required to complete the purchase process by satisfying the authentication criteria required by the payment institution managing the online payment transaction. The authentication criteria relate to the user’s identity and the simultaneous knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete the above process may result in the inability to finalise the purchase on the Website. Confidential payment card data (card number, cardholder name, expiry date, security code) are encrypted and transmitted directly to the payment processor without passing through the Seller’s servers. The Seller therefore never has access to and does not store, even if you choose to save such data on the Website, your payment card details used to pay for Products.
Accepted payment cards can be viewed in the Website footer and/or during the purchase process.

• Visa.
• MasterCard.
• Apple Pay.
• Discover.
• Google Pay.
• American Express.

5.3 Payment by bank transfer is available on the Website. Bank details are displayed on the Website. If payment is not received within 3 calendar days, the Seller reserves the right to cancel the purchase order.

5.4 Cash on delivery is available as a payment method on the Website. This payment method may be subject to an additional charge, indicated on the Website during the purchase process. Cash on delivery may be limited to orders above a certain amount; in this case, the Seller will provide appropriate notice on the Website or during the purchase process.

5.5 Purchases on the Website can be completed by entering discount codes, coupons or vouchers. If the value of the discount code is less than the order amount, the remaining sum can be paid using the payment methods available on the Website. Each discount code can be used for a single purchase only and cannot be combined with other discounts or ongoing promotions. Discount vouchers cannot under any circumstances be converted into cash.

5.6 Any alternative methods other than those indicated above are or will be described in this article.

• Purchases on the Website can also be made via PayPal. If you choose PayPal as your payment method, you will be redirected to www.paypal.com where you will complete the payment in accordance with the procedure established and governed by PayPal and the terms and conditions agreed between you and PayPal. Data entered on the PayPal website will be processed directly by PayPal and will not be transmitted or shared with the Seller. The Seller is therefore unable to access and does not store in any way the payment card details linked to your PayPal account or any other payment instrument connected to that account.
• Purchases on the Website can also be made via Klarna’s installment payment solution. The first payment is charged at the time of order shipment and/or at the time the purchase contract is concluded, while subsequent payments are charged every 30 days from the first charge, unless otherwise indicated on the Website or by the payment service provider (Klarna). If you choose Klarna as your payment method, you will be redirected to www.klarna.com where you will follow the procedure established and governed by Klarna and the terms and conditions agreed between you and Klarna. Data entered on the Klarna website will be processed directly by Klarna and will not be transmitted or shared with the Seller.
• Payment on the Website can also be made via the “Satispay” payment solution. If the user chooses to pay via Satispay, the user will complete the payment for the Products through the dedicated application (“Satispay App”), in accordance with the procedure established and governed by Satispay Europe S.A. (“Satispay”) and the terms and conditions agreed between the user and Satispay. In the case of payment via Satispay, the Total Amount Due will be charged by Satispay to the user at the time the order is submitted, which coincides with the conclusion of the online contract. In the event of termination of the purchase contract and in any other case of refund, for any reason, the refund amount due to the user will be credited to the user’s Satispay account. Crediting times to the payment instrument and/or method linked to that account depend exclusively on Satispay and the banking system. Once the credit order has been issued in favour of that account, the Seller cannot be held liable for any delays or failures in crediting the refund amount to the user, for which the user must contact Satispay directly.
• Purchases on the Website can also be made via the MyBank payment service. The terms of use for this service can be found at www.mybank.eu.

5.7 In accordance with Legislative Decree No. 26 of 7 March 2023, the prices published on the Website have not been personalised on the basis of automated decisions. The prices displayed on the Website are therefore not influenced by the consumer’s previous behaviour.

5.8 In the event of a price reduction, the Website will display the lowest price applied to consumers in general in the 30 days prior to the price reduction. For Products that have been on the market for less than 30 days, the time period to which the previous price refers will be indicated. This clause does not apply to “launch prices”, characterised by subsequent announcements of price increases.

5.9 Should the Seller, for any reason, proceed with any type of refund in your favour for the purchase of one or more Products, the Seller will process the refund using the same payment method used by the user, unless otherwise agreed between you and the Seller. Any delays in the refund may depend on the banking institution, the type of credit card or the payment solution used.

Art. 6 Product Delivery

6.1 Products are delivered to: All countries, except for any exceptions indicated on the Website and/or in the Product page. Further information can be found in the “Shipping” section of the Website, accessible directly from the footer. In the event of any inconsistency between what is stated in this document and what is described in the Shipping section, the latter will prevail.

6.2 The delivery obligation is fulfilled by transferring physical availability or control of the Product to you.

6.3 Product delivery timeframe from order submission: 15 days.

6.4 The timeframe indicated in Art. 6.3 is to be considered indicative and not binding. The Seller therefore reserves the right to deliver the Products within 30 days of order submission. It is your responsibility to check the condition of the delivered Product. It being understood that the risk of loss or damage to the Product, for reasons not attributable to the Seller, is transferred when you, or a third party designated by you other than the carrier, physically takes possession of the Product, the Seller recommends that you verify the number of Products received and that the packaging is intact, undamaged, dry and unaltered, including the sealing materials, and invites you, in your own interest, to note any anomalies on the carrier’s transport document, accepting the parcel with reservation. If the packaging shows evident signs of tampering or alteration, you should promptly notify the Seller. For personalised Products, the statutory 30-day delivery period runs from the date on which the Product was completed and the Customer was notified accordingly.

6.5 Regarding the possibility of requesting delivery to a “collection point”, the Seller informs you that the Website does not currently offer the option to collect the Product at a “collection point” other than the address provided during the purchase process. You are nevertheless invited to check the Website regularly to verify whether this delivery option becomes available at a later date.

6.6 You have the option to choose In-Store Collection as your delivery method. If the user selects In-Store Collection, the user may collect the purchased Product at the store (“Store”) selected from those indicated on the Website as available for collection. Once the Product is ready for collection, the user will be notified by the Seller. The Product may be collected during the Store’s opening hours and days. To collect the Product, the user or their authorised representative must provide Store staff with appropriate documentation proving the purchase.

Art. 7 Right of Withdrawal

7.1 Users are invited to read this article with particular care, as it governs the right of withdrawal.

7.2 The right of withdrawal is the Consumer’s right to withdraw from the purchase contract without being required to provide any justification. If you have purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are set out in this Article 7. Where no exceptions apply, this Article 7 applies in its entirety.

• When making subsequent purchases, you are invited to review this article to check for any exclusions to the right of withdrawal.

7.3 If you are a Consumer (and provided no exceptions set out in this article apply), you have the right to withdraw from the Product purchase contract without providing any justification and without incurring any costs other than those set out in this article, within fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:

• in the case of an order for a single Product, from the day on which you or a third party, other than the carrier and designated by you, takes physical possession of the Products;
• in the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, takes physical possession of the last Product; or
• in the case of an order for a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, takes physical possession of the last lot or piece.

7.4 To exercise the right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw. To do so, you may write to the Seller at the contact details indicated in the Introduction, or use the contact form available on the Website. You will have exercised your right of withdrawal within the Withdrawal Period if the communication regarding the exercise of the right of withdrawal is sent by you before the Withdrawal Period expires.

7.5 Unless otherwise agreed, the direct costs of returning the Products are borne by the Consumer, as is responsibility for their transport. In the event of exercising the right of withdrawal, the Product must be delivered to the Seller’s registered address, or to the alternative address communicated by the Seller.

7.6 Where the right of withdrawal is applicable, the Seller will refund the Total Amount Due, including delivery costs where applicable, without undue delay and in any event no later than 14 calendar days from the day on which the Seller was informed of the decision to withdraw from the contract. The refund will be processed using the same payment instrument used for the initial transaction, unless otherwise agreed between you and the Seller. If the Products were shipped using a carrier chosen by and at the expense of the Consumer, the Seller may withhold the refund until receipt of the Products or until the Consumer has provided proof of having returned the Products, whichever is earlier.

7.7 The Consumer is solely responsible for any diminution in value of the goods resulting from handling of the Product beyond what is necessary to establish the nature, characteristics and functioning of the Product. The Product must in any event be stored, handled and inspected with due diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and instruction booklets, with identification tags, labels and single-use seal, where present, still attached to the Product, intact and untampered, and in perfect condition for its intended use, free from signs of wear or dirt. Furthermore, the right of withdrawal applies to the Product in its entirety and may not therefore be exercised in relation to parts and/or accessories of the Product.

7.8 In the event that the Product for which withdrawal has been exercised has suffered a diminution in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product, the Seller reserves the right to deduct from the refund amount a sum equal to such diminution in value. The Seller will notify the user of this circumstance and of the resulting reduced refund amount, providing, where the refund has already been paid, bank details for the payment of the amount owed by the user due to the diminution in value of the Product. Where the right of withdrawal has not been exercised in accordance with applicable legislation, it will not result in termination of the contract and will consequently not give rise to any right to a refund.

7.9 This article governs a very important matter relating to return costs in the event of withdrawal. In light of the above, the Seller deems it appropriate to draw your attention to the fact that the costs of returning the Product will be borne by you and at your own risk.

Products must be returned to the address indicated in the “Seller Details” section of the Introduction, or to the address communicated by the Seller from time to time.

7.10 Without prejudice to the right of withdrawal, where applicable, and to the rights provided by the statutory guarantee of conformity, the customer may always request a Product replacement. It is at the Seller’s sole discretion to accept such a request. The costs of returning the Product and shipping the new Product will be borne by the customer, unless otherwise agreed with the Seller. Regardless of the legislation in force in destination countries, the right of withdrawal and any exclusion thereof shall be governed by the provisions of the preceding articles, also with respect to customers residing in non-EU countries.

Art. 8 Statutory Guarantee of Conformity

8.1 The Statutory Guarantee of Conformity is reserved for Consumers. It therefore applies only to users who have made a purchase on the Website for purposes unrelated to any entrepreneurial, commercial, craft or professional activity they may carry out.

8.2 The Seller is liable to the Consumer for any lack of conformity of the Product that becomes apparent within two years of delivery. Any action to enforce defects not fraudulently concealed by the Seller shall in any event be time-barred twenty-six months after delivery of the goods.

8.3 Unless proven otherwise, any lack of conformity that becomes apparent within twelve months of delivery of the Product is presumed to have existed at the time of delivery, unless such presumption is incompatible with the nature of the Product or the nature of the lack of conformity. From the thirteenth month following delivery of the Product, it will be the Consumer’s burden to prove that the lack of conformity existed at the time of delivery.

8.4 In the event of a lack of conformity of the goods, the Consumer has the right to have conformity restored, to receive a proportional reduction of the price, or to terminate the contract, in accordance with the conditions set out in Art. 135-bis et seq. of the Consumer Code.

8.5 The Seller shall not be liable for damage of any nature whatsoever arising from the use of the Product in an improper manner and/or not in accordance with the manufacturer’s instructions, nor for damage arising from fortuitous events or force majeure.

8.6 If you made the purchase as a Professional, the preceding paragraphs of this article do not apply. In this case, the statutory guarantee is governed by Art. 1490 et seq. of the Italian Civil Code; in particular, the deadline for reporting any defects is 8 days from discovery and the action is time-barred 1 year from delivery.

8.7 For any questions regarding the safety of the Products offered or to report any issues, you may contact the Seller at the details indicated in the Introduction. The Seller undertakes to respond promptly to all enquiries and to take any reports into consideration in order to ensure the highest level of Product safety and customer satisfaction.

Art. 9 Manufacturer’s Guarantee

The Manufacturer’s Guarantee is a supplementary guarantee to the Statutory Guarantee of Conformity provided by the Seller on the Products. Except as otherwise indicated on the Website, the Products sold on the Website are not covered by the Manufacturer’s Guarantee. You may in any case exercise your rights under the Statutory Guarantee of Conformity as set out in the preceding article.

Art. 10 Applicable Law and Jurisdiction; Alternative Dispute Resolution

10.1 Purchase contracts concluded through the Website are governed by these General Terms and Conditions of Sale and, for matters not covered herein, by the Italian Consumer Code.

10.2 In the case of a Consumer user, any dispute relating to the application, performance and interpretation of this document shall fall within the jurisdiction of the court of the place where the user resides or has established domicile. In the case of a Professional user, any dispute relating to the application, performance and interpretation of this document shall instead fall within the jurisdiction of the court where the Seller has its registered office, as specified in the Introduction.

10.3 The Seller informs Consumer users that, in the event that a complaint has been submitted directly to the Seller and it has not been possible to resolve the resulting dispute, the Seller will provide information on the Alternative Dispute Resolution body or bodies for the out-of-court resolution of disputes relating to obligations arising from contracts concluded under these General Terms and Conditions of Sale (ADR bodies), specifying whether or not it intends to make use of such bodies to resolve the dispute.

10.4 In any case, the right of the Consumer user to bring the dispute before the competent court remains unaffected, regardless of the outcome of any out-of-court dispute resolution procedure relating to consumer disputes pursuant to Part V, Title II-bis of the Consumer Code.

Users residing in a Member State of the European Union other than Italy may also access, for any dispute relating to the application, performance and interpretation of these General Terms and Conditions of Sale, the European procedure for small claims disputes, established by Council Regulation (EC) No. 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and costs, €5,000.00. The text of the regulation is available at http://www.eur-lex.europa.eu.

Art. 11 Customer Service

11.1 For information, communications, assistance or complaints, please contact the Seller at the details indicated in the Introduction, or by using the contact form available on the Website.

11.2 The Seller’s indicative response time is 3 days.

Art. 12 Reviews

12.1 Pursuant to Legislative Decree No. 26 of 7 March 2023, the Website allows users to publish reviews. The Seller does not guarantee that published reviews always come from consumers who have actually purchased or used the product or service on the Website. Some reviews published on the Website may have been solicited, for example by sending a discount voucher. In such cases, this circumstance is duly indicated on the solicited review. Reviews originating from sponsorships or a relationship with a professional (e.g. influencer) may also be published; this circumstance is also duly disclosed on the relevant review.

12.2 The tool used to publish reviews is Google Reviews, by Google LLC. For more information on this service, please visit https://support.google.com/business/answer/3474122?hl=en.

Art. 13 Miscellaneous. Use of Artificial Intelligence Systems

13.1 This document fully governs the relationship between you and the Seller. All rights and obligations provided by applicable law from time to time remain unaffected.

13.2 This Website does not use AI-powered chatbot systems. This Website does not use search engines or recommendation/suggestion systems powered by artificial intelligence technologies. The Website does not use or integrate artificial intelligence services for the generation of videos, digital avatars or automated audiovisual content. The Website does not use or integrate artificial intelligence systems for the automated analysis of content, text generation or optimisation, personalisation of the browsing experience, or operational support for the Website.